Complimentary pick up and delivery services - Click here to book yours today

Complimentary Pick up and Delivery Services with minimum spend of $100

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Thank you for making an appointment to get your shoes picked up ; due to the COVID situation, we have updated our delivery protocols to provide you with a safer, seamless and hassle free contactless pick up service with a minimum spend of $100 - lead time for the entire process takes 7-14 days (inclusive of pick up, service confirmation, repair or shining work on shoes and delivery of shoes back to customers)For more urgent requests, you can use your own choice of courier to send the shoes to our store  Contactless pick up service instructions    1. A coded luggage will... READ MORE

Number of Shoes sending in for service: 2 pairs

  • 2 pairs
  • 3-6 pairs
  • 7-10 pairs
  • 10 pairs and more
  • 1 pair
Out of stock
For orders within Singapore - Order in the next to get it between and hoursminutes
Thank you for making an appointment to get your shoes picked up ; due to the COVID situation, we have updated our delivery protocols to provide you with a safer, seamless and hassle free contactless pick up service with a minimum spend of $100 - lead time for the entire process takes 7-14 days (inclusive of pick up, service confirmation, repair or shining work on shoes and delivery of shoes back to customers)

For more urgent requests, you can use your own choice of courier to send the shoes to our store 


Contactless pick up service instructions 
 
1. A coded luggage will be sent over to your location within 1-2 working days after the order has been submitted. Pack your shoes into the luggage. Use the passcode sent to your email to open up the luggage

2. The luggage will contain a new return shipping label. Paste the new shipping label OVER the old shipping label located on the exterior of the box. The parcel will be rejected if this is not done. 

3. A courier will come by within 1-2 working days to collect your luggage. Please leave the box outside your house or residence if you're not going to be at home 

There will be a flat fee delivery charge of $10 if the customer decides not to go ahead with any service recommended or suggested by the team and wishes for the shoes to be sent back to their location via delivery.
To arrange for a pick up on the same day, standard courier charges apply
Number of Shoes sending in for service

2 pairs, 3-6 pairs, 7-10 pairs, 10 pairs and more, 1 pair

All items bought from the Mason and Smith webstore is entitled to a 14 day return policy. Items must be returned in sellable condition with no damage and no discrepancy. If the item is deemed to have been damaged or not in a sellable condition, the 14 day return policy will be void immediately 

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