Thank you for making an appointment to get your shoes picked up ; due to the COVID situation, we have updated our delivery protocols to provide you with a safer, seamless and hassle free contactless pick up service.
Contactless pick up service instructions
1. An coded delivery box will be sent over to your location 2 days prior to the pick up day. Kindly pack the shoes into the box given to you prior to the delivery. The box will contain bubble wrap for you to protect your shoes during delivery. The passcode to unlock the box will be sent to you.
2. The delivery box will contain a new return shipping label. Please paste the new shipping label OVER the old shipping label on the front of the box. The parcel will be rejected if this is not done.
3. The courier operates anywhere between 12-7pm (arrival time is not specific) and will call you prior to arriving at your place. If you're not going to be available during the day of collection or wish to opt for a contactless service, please leave the box outside your house or residence on the day of pick up so the courier can collect it without being in contact with you.