For more urgent requests, you can use your own choice of courier to send the shoes to our store
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Thank you for making an appointment to get your shoes picked up ; due to the COVID situation, we have updated our delivery protocols to provide you with a safer, seamless and hassle free contactless pick up service with a minimum spend of $100 - lead time for the entire process takes 7-14 days (inclusive of pick up, service confirmation, repair or shining work on shoes and delivery of shoes back to customers)For more urgent requests, you can use your own choice of courier to send the shoes to our store Contactless pick up service instructions 1. A coded luggage will... READ MORE
Number of Shoes sending in for service |
2 pairs, 3-6 pairs, 7-10 pairs, 10 pairs and more, 1 pair |
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All items bought from the Mason and Smith webstore is entitled to a 14 day return policy. Items must be returned in sellable condition with no damage and no discrepancy. If the item is deemed to have been damaged or not in a sellable condition, the 14 day return policy will be void immediately